Faulty articles and bad quality are never a happy topic, especially when your favourite sneakers break after a few weeks or your only winter jacket dies on you just days before your winter holidays. To make it easier for all parties, please contact us first in case of void warranty, so that we can solve the issue together and to both parties' content.
NOTE: Please be aware that normal use does not count as grounds for a void warranty. It can happen that prolonged use leads to premature defects and failures in the material, which is not covered by the warranty. Make sure to switch shoes once in a while!
We make sure to offer only the best quality products in our store. However, it can happen that a product is damaged or flawed. If you happen to receive an article that you believe is faulty, you are allowed to replace it within the legally required 24 month warranty period (§ 438 BGB). In order to do so, please send us an email at firstname.lastname@example.org or give us a call on +49 (0) 30 695 061 26.
Warranty period notes and information: