Returns

Returns within Germany

We bear the direct costs of a return delivery within Germany for a product value of 40,00 EUR and over.

Something doesn't fit or doesn't look or work as well as you thought?

Please contact us before returning your order. You will receive a return slip from us per email, please print it and tape it securely to the outside of your package. Remember to remove or cover other address information. Afterward, you only need to bring your package to a DHL-Station or postal office.

NOTE: Please do not send the package as pay on delivery, as we are charged 15 € for this service. Please also refrain from using express shipping or other services, as we can not cover the cost for them. Please do not forget to save your receipt and post slip until the package has arrived at our warehouse and your money has been refunded or goods have been exchanged.

 

An overview of our return policy (Within Germany):

  1. You can return all orders without reason, within two weeks of purchase (refers to time between package received by you and date package was sent back).

  2. In case you want to return a item, please send us an email ([email protected]) or give us a call on +49 (0) 30 695 061 26.

  3. Once confirmed, we will send you an email with a return slip (Only within Germany). Please refer to the restrictions above before sending your package.

  4. Print the return slip, attach it to your package in a safe and secure manner and bring it to your nearest DHL station or post office. Please use our overpack or a similar box to protect the goods and to protect the packaging of the goods (eg shoe box).

  5. Save your receipt and sender confirmation until you receive your refund or exchanged goods.


*should you not be able to print out your return slip, we can also send it to you in the post.

 

Returns from all other countries

All orders must be returned at your own expense.

Please get in touch with us before returning items, so that we can reserve any items you'd like exchanged immediately. We recommend you use insured package services!